Cargo Bike Repair Collection in Cambridge
Too broken to ride? Too big to transport? We’ll collect your cargo bike, fix it, and bring it back
When your cargo bike won’t work, won’t fit in the car, or you’re juggling kids, work, and a cargo bike that’s impossible to move, getting to a workshop can feel like the hardest part of a repair.
Our new collection service removes the hassle.
We’ll pick up your cargo bike from your home (or workplace), get it booked in with our mechanics, and return it once it’s ready so you can get back to riding without the logistics headache.
Why Outspoken Cycles?
Collects any size cargo bikes
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Choose from a set collection and drop-off days and times that suit you
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On-the-spot emergency puncture repairs
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Covers central Cambridge and villages within 5 miles
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Set £28 collection, £20 return or £48 call-out fee (outside set hours).
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How the service works
- Book it in
Email or call us to arrange a collection slot. - We collect your bike
Collections run Monday / Wednesday / Friday between 10am–12pm. - We repair and return
Drop-offs run Monday / Wednesday / Friday between 10am -12pm.
Typically, we drop off the repaired bike on the next drop-off day. So if we collect on Monday, we return on Wednesday (depending on whether special parts are needed).
Where We Cover
Available in Central Cambridge and outlying villages within 5 miles of the city centre.
Further distances may be possible subject to an additional travel fee. Give us a call and we can work it out.
Pricing
Collection and Return
Bike collection: £28
Bike drop-off / return: £20
Outside Cambridge or beyond 5 miles: We may need to add a small travel charge, we’ll always confirm this with you first.
Emergency Call-Out
Emergency call-out: £48
This option is for urgent repairs outside our usual collection and drop-off times. Depending on the issue, we’ll either: repair on the spot, or collect your bike and bring it back to our workshop for repair.
For emergency call-outs you must contact us.
Good to know:
Repair costs and any parts needed are not included in the call-out fee
We’ll assess the bike and confirm costs before any work begins
Emergency call-outs are subject to availability
Thinking of a New Bike?
We know investing in a new bike, especially a cargo bike is a big decision. The best way to find the right fit is to try one out. At our Cowley Road site in Cambridge, you’ll find a safe, traffic-free space to get a feel for which bikes suits you best.
Drop in anytime and our team will be happy to help, or book in advance for dedicated support from one of our specialists.
Popular E-Bikes
We offer a range of e-bikes to suit every lifestyle from low-step models for easy everyday riding, to folding e-bikes for travel and storage convenience, and e-cargo bikes for carrying kids, pets, or heavier loads with ease.
Low-Step E-Bikes
Folding E-Bikes
E-Cargo Bikes
Frequently Asked Questions
What are your shop opening times?
Our Cambridge shop opening hours are:
Monday to Friday: 8:30am to 5pm
Saturday: 9:30am to 4:30pm
Sunday: Closed
Please note that test rides are currently unavailable on Tuesdays and Thursdays.
Our Norwich shop follows the same opening hours, but is closed on Mondays.
How do I find your shop?
Which payment types do you accept in the shop?
How can I book a test ride?
Please book a test ride through our test ride booking page, or click one of the buttons throughout the shop section.
You can also call us on 01223 789606 to arrange a test ride in Cambridge or 01603 514 883 for Norwich.
Feel free to drop in for a test ride, but it is best to call ahead to check we have the bike you are interested in riding in stock.
Do you offer a cycle to work scheme?
Take a look at the range of Cycle To Work Plans on offer to help spread the cost, and 0% Finance on bikes over £500 via Mitsubishi HC Capital UK PLC. (T&Cs Apply) Contact us for details and minimum pricing. Please note our one year's free servicing on cargo bikes is not included with bikes bought on the CycleScheme.
What's the difference between a two wheeled or three wheeled cargo bike?
Choosing between a two, or three wheel cargo bike depends on a number of factors.
See here for details.
Why can't I order a bike through the website?
Each of our cargo bikes include a wide range of options, from frame colours, through to different child seat cushions. We pride ourselves on excellent customer service and would always like to speak with customers first to ensure they're getting the best bike for their needs.
If you're based far from Cambridge, that's no problem. Get in touch and we can work with you to still spec the best bike for you.
How long does it take for my order to be ready?
The lead times across our product range vary greatly. For most cargo bikes please expect 2 weeks minimum for delivery to us. This can be more depending on stock levels of certain models from our suppliers.
For Frog bikes, please expect 1 week for delivery and assembly. This is also dependent on stock levels from Frog Bike. There are often certain colours that sell out quickly.
For smaller products such as Accessories, Tools, and Bike Parts, delivery to us is usually within a few working days. We do stock a large number of these already, so get in touch as the product you need may be available same day.
What is included in the one year's free servicing on cargo bikes?
All parts and labour excluding normal wear and tear e.g. brake blocks, worn tyres etc, and damage through improper use such as crash damage or overloading the bike. Get in touch below for further details.
I can't get my cargo bike to you for repair, can you collect?
Yes, we offer a cargo bike collection service on Mondays, Wednesdays and Fridays. If it's an emergency, call us and we'll help you out. Contact us for more information.
Frequently Asked Questions
We’re happy to help with any specific questions or special requirements.
Need more inspiration? Check out our Case Studies below
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Cycling Instead of Driving: Could One Journey Feel Better?
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Test Ride our Cargo Bikes at Herne Hill Veldrome
Join us at Herne Hill VeloPark to test ride cargo bikes in a safe, traffic-free space. Compare models, bring the family, and see what works for you.
Why Choose Outspoken Cycles?
At Outspoken Cycles, we’re passionate about making cycling accessible, practical, and fun for everyone. Whether you’re commuting, delivering, or adventuring, we’re here to support you every pedal of the way. So, let’s get rolling - visit, or contact us today and experience the joy of life on two (or more) wheels!
